Quality Improvement
What’s on this page?
Overview
Quality Improvement efforts at The John M. Parrott Centre are tailored to prioritize residents’ needs, focusing on enhancing the quality of life and care through resident-centered principles and prevailing best practices.
2025 Resident Satisfaction Survey Results
The Home has a Continuous Quality Improvement (CQI) committee that is composed of resident, family and staff representatives. The CQI team reflects on the results of the staff and resident engagement surveys, trend analysis related to complaints, and overall strategic plan of the Home and County of Lennox & Addington.
Quality Improvement Plan
John M. Parrott Centre is committed to increasing the quality of services delivered to residents. Read all about how we do this in our Quality Improvement Plan, Quality Improvement Workplan and Narrative document.
Resident and Family Annual Satisfaction Survey
Each autumn, residents and their families/caregivers are asked to complete a survey so staff can know what’s going well and collaborate with residents and families to determine how to make life at the home better. Please see links below to the 2025 survey results, as well as summary graphics for each.
Resident and Family Council
Resident Council
This resident forum is where you can voice your needs in terms of the services and programs provided within the Home. Any recommendations you have are reviewed by the Director. Responses are provided by respective departmental supervisors back to Council.
Family Council
Your family has a voice here. Family Council helps improve the quality of life of the residents and lets families weigh in on decisions.
Wellness Reviews
Wellness Reviews are a special time for you and your family to connect with our team, including nurses, dietary, recreation, physiotherapy, your physician or Nurse Practitioner, and our Resident and Family Liaison, to talk about your health, well-being, and emotional care. These reviews are your opportunity to share what matters most, express your wishes, and be actively involved in planning care that supports you as a whole person. You can also request that specific members of the team attend to ensure all your questions and needs are addressed. The first review takes place within the first six weeks of your arrival, and then annually, helping us ensure your care continues to reflect your needs, choices, and priorities.
Whistle-Blowing Protection
What is Whistle-blowing?
Someone blows the whistle when they tell someone in authority about a dangerous or illegal activity happening. This can include health and safety risks, environmental issues, fraud, poor standards of care, or other problems.
Why is Whistle-blowing important?
Managers at the John M. Parrott Centre (JMPC) have a duty to prevent dangerous or illegal actions or abuse to residents, resident’s families, volunteers, employees, and the property of the JMPC. Everyone including staff, visitors, residents, volunteers and or family members has an important part to play. Often it is only through whistleblowing that information comes to light.
To support “Whistle-blowing Protection”, No person shall retaliate against another person, whether by action or omission, threaten to do so because:
- Anything has been disclosed to an inspector
- Anything has been disclosed to the Director
- Any other personnel of the Ministry
- Anything disclosed at the Residents Council
- Anything disclosed at the Family Council
Purpose
- To give persons a way of raising concerns in a structured and supportive environment within The John M Parrott Centre.
- To promote the feeling of confidence that people can bring up.
- To genuinely feel concerns without fear of recrimination/retaliation.
- To emphasize JMPCs commitment to investigating and taking firm Management action where wrongdoing may be proven.
- To support residents/staff/families/volunteers/others, so they can voice their opinions, and concerns without retaliation.
Retaliate Means
- Dismissing a staff member
- Disciplining or suspending a staff member
- Imposing a penalty upon any person
- Intimidating, coercing or harassing any person
- Threatening a resident to be discharged from the HOME
- To discontinue any service or care of a resident or threat of any such change or discontinuation.
When should a concern be raised?
If any person should find out about activities that harm residents, employees, volunteers, families of residents, or visitors of the Home it should be reported. Examples could be, but not limited to:
- Illegal activities
- Risks to health and safety
- Damage to environment
- Misuse of funds of residents or others
- Fraud or corruption
- Abuse of residents
- Other wrongdoing, (including attempts to cover up wrongdoing)
- Any information that could put residents at risk
- Poor Service/Care provision
Offense
Every person is guilty of an offense that does anything prohibited by the above statements.
Protection from Legal Action
- No action or other proceeding shall be commenced against any person for doing anything mentioned in the above clauses. (When should a concern be raised?)
May Not Discourage Reporting
- None of the following persons shall do anything that discourages, is aimed at discouraging, or has the effect of discouraging a person from reporting any of the above:
- The licensee of a long-term care home or a person who manages a long-term care home
- If the licensee or the person who manages the home is a corporation, an officer or director of the corporation
- A member of the committee of management for the home
- A Staff member.
No person mentioned above shall do anything to encourage a person to fail to do what they have a duty to do, which is report.
Complaint to Ontario Labour Relations Board
Where a staff member complains that an employer or person acting on behalf of an employer has contravened the above, the staff member may either have the matter dealt with by final and binding settlement by arbitration under a collective agreement if any, or file a complaint with the Board in which case any rules governing the practice and procedure of the Board apply with all necessary modifications to the complaint.
Compliance Report
The John M. Parrott Centre complies with federal and provincial expectations of long term care.
- Read the JMPC Compliance Report
Future Goals
The Home has been awarded a funding grant through the New Horizons for Seniors Program 2024/25 to install a paved walking path in our backyard. Work will commence in the spring of 2024 for this exciting project that will support residents to expand their walking/exercise program and independence.
