Long-Term Care Overview
What’s on this page?
Overview
Long-term care in a home-like atmosphere, promoting comfort and contentment, while respecting dignity and identity.
Providing Supportive Long-Term Care in a Home-like Atmosphere
When you live at the John M. Parrott Centre, you’ll get the full-time care you need in a comfortable setting while being close to friends and family.
State-of-the-art Amenities. You’ll live in one of six village settings with 28 residents each. A Registered Nurse is on duty 24 hours a day. Registered Practical Nurses ensure your medications and clinical treatments are completed while personal support workers help you with your daily needs.
Courtesy and Respect. At the John M. Parrott Centre, you will be treated with courtesy and respect and given the physical, social, psychological and spiritual support you need to live with dignity while promoting independence. You are encouraged to interact with staff, your family and friends freely. You’ll live in a safe, clean environment with good food, entertainment and activities. You have access to a library, coffee area, daily newspapers, hair salon, and a tuck shop for stamps and incidental items.
Comfortable Living. There are 168 beds with options for a standard (shared room and bathroom) room or a private room with an ensuite bath. One private room is available for a respite stay arranged through Ontario Health at Home.
Support for Your Family. Your family may want to stay close if you’re terminally ill; a hospitality suite is available at the Home for their use.
Key Takeaway
At the John M. Parrott Centre, you'll receive comprehensive care in a respectful and comfortable village-like setting, with around-the-clock nursing, personal support and amenities designed to support your physical, social and psychological needs.
How to Apply
To start your admission process, you’ll need to get in touch with Ontario Health atHome. If you are in the hospital, speak with the Discharge Planner.
These groups ensure all criteria have been met before referring you to the John M. Parrott Centre for admission. You cannot apply to the John M. Parrott Centre direcly.
To get started, call 310-2222 (no area code required) to connect with the nearest Ontario Health atHome branch from your calling location. For more information on long-term care placement including eligibility, please visit https://ontariohealthathome.ca/long-term-care.
Mission, Vision and Values
Mission Statement
The John M. Parrott Centre is an inclusive long term care home, where residents will be cared for with dignity, respect and empathy, provided by knowledgeable staff, in a home-like environment, while respecting the identity of residents and their quality of life.
Vision Statement
We are continuously striving to meet the needs of all our residents, by providing the highest quality of resident focused care, while ensuring The John M. Parrott Centre continues to provide an atmosphere that thrives on respect and self-fulfillment.
Core Values
Be Clear: Compassion, Leadership, Equality, Accountability, Respect.
CARF Accreditation
The John M. Parrott Centre has achieved CARF Accreditation for its long-term care home. The accreditation is for a period of three years. CARF is a ministry-approved accreditor. Surveyors conducted the survey on November 17 & 18, 2025. The three-year accreditation decision represents the highest level of CARF accreditation that can be given to an organization.
CARF (Commission on Accreditation of Rehabilitation Facilities) is an independent, non-profit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services.
The John M. Parrott Centre has a long-standing history of accreditation and chose CARF because its standards are non-prescriptive, easily understood and practical, with consideration that there are many ways to conform.
Experience the warmth at the John M. Parrott Centre. Book your tour today!
Commitment to Quality
We are committed to meeting best practices and supporting all those that interact with the Home to live their best life.
FAQs
What amenities and services are provided at the John M. Parrott Centre?
The Home offers a range of amenities, including personalized care plans, recreational activities, meals cooked at the Home, and specialized medical services.
Can families be involved in the care planning process for residents in long-term care?
Yes, families, as well as the residents, are encouraged to participate actively in developing personalized care plans for their loved ones with the health care team.
What kind of atmosphere does John M. Parrott Centre provide for long-term care?
The Centre offers a home-like environment that emphasizes comfort, dignity and identity. Residents are encouraged to personalize their space, including pictures for their walls, quilts/comforters, comfortable chairs, TV etc.
What type of accommodations can be expected at the John M. Parrott Centre?
The Centre provides comfortable and inviting accommodations in a beautiful rural setting. There are two types of accommodations. Private room with a bathroom or a basic room that would be split with a partial wall and bathroom to share with one other person.
How is quality improvement addressed at the John M. Parrott Centre?
The Centre is committed to improving the quality of services through an annual Quality Improvement Plan and Resident Satisfaction Survey considering objective data related to resident care, developing action plans in partnership with the Continuous Quality Improvement team and Resident/Family Councils.
How does the Centre ensure the inclusion of residents' perspectives in its services?
The Centre’s Quality Improvement Plan includes regular surveys, audits and reports that reflect residents’ perspectives. Residents are also actively engaged in our program planning on a monthly basis.
Is the John M. Parrott Centre air conditioned?
Yes, the Home is air conditioned throughout the building. Residents are discouraged from opening their windows as our system is designed to function optimally with the windows all closed.
Is the food made on-site?
Yes, the food is made on-site in our large industrial kitchen. Special diets are incorporated as required. Each mealtime provides two menu options for residents to choose from. Residents can see a show plate to feature each menu option and can pick the meal that best suits their tastes.
How often does the physician come on-site?
Our physician comes twice per week into the Home and is available for emergencies as necessary. Additionally, we have a full-time Nurse Practitioner on site who provides tremendous clinical skills and capacity to support residents, families and staff.
Does the John M. Parrott Centre provide dental/vision/hearing services on-site?
A dental hygienist visits regularly on a fee-for-service basis. Some residents may qualify for financial support for this service. Vision is not available at the Home at this time. There are several opticians in the area that residents could go to off-site. Hearing services may be available in a case-by-case situation.
Are there any other services available?
There is a full-time physiotherapist and physiotherapy aide who conduct assessments, provide rehabilitative interventions, wheelchair assessments (including ADP authorization) etc. The Home manages residents on oxygen therapy, CPAP, IV hydration and antibiotics, and peritoneal dialysis.
What if my loved one does not want to come to meals or attend scheduled programs?
Your loved one will be encouraged to come to meals as often as possible bearing in mind that they certainly can choose not to attend. Staff will assist a resident to the dining room whenever necessary. Residents’ own interests and hobbies will be explored to gain insight into a residents preferences. Residents are provided with a weekly program calendar as well as being visited by a Recreation Facilitator to explain to them the program and encourage the residents’ attendance if possible. Residents’ wishes will be respected at all times as to their desire not to participate as well.
What are the visiting hours?
The doors are unlocked between the hours of 8:00 a.m. to 9:00 p.m. for visitors to enter.
Where can I find a program calendar?
This is provided weekly to residents, posted on the wall of the activity calendar located in each RHA. Additionally, this is located in the Family Newsletter.
Rates for Long-Term Care
Rates are set annually by the Ministry of Long Term Care based on changes in the payment entitlements for Old Age Security (OAS), the Guaranteed Income Supplement (GIS), and the Guaranteed Annual Income Supplement (GAINS). These entitlements are set on April 1st of each year and are indexed quarterly to reflect increases in the Consumer Price Index.
Click the button for the long-term care facility resident co-payment accommodation rates (effective July 1, 2025).
